FAQs

When a double-glazed panel breaks, can a single panel be replaced, or is does must it be the complete panel?

If you have no previous experience in glazing, do not undertake the job, contact a professional glazier. If you are repairing the window yourself, make sure that you chop out all of the old glass and putty properly.


Are there ‘standard sizes’ for windows?

There is no such thing as a standard size of glass or fitting when it comes to windows. Toughened glass cannot be cut. As it is processed through a heating kiln, there can be no alterations. Correct measuring is essential, as it cannot be corrected if done wrongly.


Are there rules to observe when fitting glass – for example, safety issues?

Glass by its very nature is very sharp, and incredibly hazardous. Too many people become seriously injured by being too flippant around glass and its fitting. Always use a competent glazier if at all in doubt.


How expensive are kitchen splashbacks?

It depends on the size, shape, position and decorative nature of the splashback. Also, toughened safety glass must be fitted behind cooker splashbacks.


Do you fit or supply mirrors?

When fitting mirrors, it is our advice to fit them with a helper, as they are fiddly and often heavy. It is useful to have help with measuring out and marking. It is also important to be able to lift and fit without damaging the mirror or surrounding fixtures and fittings. Correct measuring is essential, as it cannot be corrected if done wrongly.


 

Useful Information

When ordering sealed units to install yourself, it is important to state the following information:

Is it safety glass?
Clear or patterned?
Is it an insulation glass?
The colour of spacer you require
The thickness of the piece
Is it gas filled?
Warm edge spacer?

When ordering, please state clearly that the size given is the size you require.
When having new glass fitted, keep the spec on record, along with your guarantees.
Toughened glass is a process, and takes several days to complete.
A FENSA certificate is not issued when replacing glass in existing windows, only when a complete new window or door has been installed.

Glass by its very nature is very sharp, and incredibly hazardous. Too many people become seriously injured by being too flippant around glass and its fitting. Always use a competent glazier if at all in doubt.